Case studies
Every project starts with a question. Here’s how I answered a few.
Current
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FIS × Anthropic
How do you write guidance that both designers and AI agents can follow?
Content foundations for a design system and the AI agents that use it
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The Browser Company
How do you talk to half a million people every week without a playbook?
Newsletters, release notes, and help-center processes for 500k+ Arc members
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GitHub
How do you grow a program that has outgrown its own front door?
GitHub Sponsors content and sign-up flow refresh
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New_ Public
What should a platform say when your comment might start a fight?
UX writing and translations enablement for the Public Spaces Incubator
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Ally.Guide / ProgramEquity
How do you turn concern into letters on a lawmaker's desk before the next election?
Brand and service refresh to help people mail their local representatives
Older
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GitHub
How do you keep a beloved voice while the company behind it doubles?
Editorial and content management for the GitHub Blog
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ARINC (Rockwell Collins)
How do you teach a team to run a security system you just installed?
Technical writing, documentation, and training for national security
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Carnegie Mellon University
What goes into a website refresh, and what else does it touch?
Website and marketing materials refresh for Computing Services
By the numbers (last 7 years)
Some cool results
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500K+
members reached by weekly updatesThe Browser Company
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4
public media partnersNew_ Public
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GitHub
adopted the Ally.Guide program internallyAlly.Guide
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2
new countries launchedGitHub Sponsors
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3
platforms on one release-notes processThe Browser Company
Let’s build something people understand.
Content strategy, design, and systems for products and teams.