# Janey Annis

> Janey Annis creates human-first content for products and systems: content strategy, content design, content management, documentation, and product management.

Janey Annis is a product and systems thinker who specializes in content. She has worked in content since 2007, at FIS, GitHub, Shopify, The Browser Company, Doppler, Plex, Carnegie Mellon University, and ARINC (Rockwell Collins). She prefers full-time, embedded work on a content-forward team, and also takes contract and freelance projects.

Areas of expertise: Content strategy, Content design, UX writing, Content management, Content operations, Editorial strategy, Documentation, Technical writing, Developer documentation, Release notes, Design system content guidelines, Voice and tone guidelines, Content for AI agents, AI-ready content, Localization and internationalization, Product management, Product marketing.

## Pages

- [About](https://www.janeys.work/about/): background, principles, and experience since 2007
- [Case studies](https://www.janeys.work/work/): content design, strategy, documentation, and product work, with results
- [Services](https://www.janeys.work/services/): what Janey offers, how engagements work, and a FAQ
- [Contact](https://www.janeys.work/contact/): contact form for roles, contracts, freelance projects, and free reviews
- [Archive](https://www.janeys.work/archive/): earlier writing, marketing, and documentation samples

## Case studies

- [Design System Content for People and AI Agents: FIS](https://www.janeys.work/work/fis-design-systems-ai/): As content strategy and UX writing lead for the FIS Unify Design System, I wrote the content guidelines every FIS white-label product uses and built three AI tools, making content reviews 65% faster.
- [Release Notes and Member Comms System: Arc Browser](https://www.janeys.work/work/browser-company-member-content/): As a contract content strategist at The Browser Company, I built the templates, guidelines, and one release notes process for three platforms, so weekly updates reached 500,000+ Arc members on a predictable schedule.
- [GitHub Sponsors Refresh: Product and Content Design](https://www.janeys.work/work/github-sponsors/): As product manager and content designer for GitHub Sponsors, I led a refresh that removed the waitlist, launched in Malta and Cyprus plus a beta for companies, and lowered churn by 3–5%.
- [UX Writing and Localization: New_ Public](https://www.janeys.work/work/new-public-public-spaces-incubator/): As UX writer and translations manager at New_ Public, I recommended a translation platform to four international public media partners and shipped the AI moderation message for flagged comments.
- [Ally.Guide: Content Design for Civic Action](https://www.janeys.work/work/ally-guide/): As a volunteer content designer and product manager, I refreshed Ally.Guide so more people could act on civic issues, and GitHub (Microsoft) picked up and funded the program.
- [GitHub Blog Editorial and Content Operations](https://www.janeys.work/work/github-editorial/): As editorial manager for the GitHub Blog, I ghostwrote or edited nearly every post in 2018 and 2019, published 180+ posts in 2019, and grew the blog to 3.5 million readers.
- [Technical Writing and Training Documentation: ARINC](https://www.janeys.work/work/arinc/): As a technical writer and corporate trainer at ARINC, I wrote ISO 9001 compliant documentation and trained people on site at each facility, earning 98% customer satisfaction.
- [University Website Content Refresh: Carnegie Mellon](https://www.janeys.work/work/cmu-computing-services/): As content, communications, and documentation manager for Carnegie Mellon Computing Services, I created Campus IT’s first official service catalog and a refreshed website, and met every project goal.

## Services

- [Content Strategy and Editorial](https://www.janeys.work/services/#strategy): I help establish how you want your audience to see your company: an audit of what exists, company-wide content guidelines, and an editorial plan your team can actually run.
- [Content Design, UX Writing, and Storytelling](https://www.janeys.work/services/#design): From onboarding flows to landing pages and feature launches, I look at the whole experience and the outcome you want, then build the communication plan around it, with wireframes, milestones, and service level agreements.
- [Content for Teams](https://www.janeys.work/services/#systems): Voice and tone, conventions, and component guidance, written so designers can use it and agents can learn from it.
- [Documentation and Training](https://www.janeys.work/services/#docs): Help centers, release notes, developer docs, manuals, and training materials, with templates and processes that keep them current.
- [Product Management and Marketing](https://www.janeys.work/services/#product): I scope, prioritize, and ship where content is the product, then take it to market: product and communication plans, campaigns, events, and the docs behind them.
- Free resume and portfolio review: feedback on resumes, cover letters, portfolios, and interviews.

## FAQ

### How much do your services cost?

I work with hourly rates or fixed project pricing, depending on scope. Lifestyle-oriented pieces like tips or FAQs sit at the lower end of my range. Case studies, white papers, and technical deep-dives sit at the upper end. Timing depends on subject matter and where the piece will be published, such as LinkedIn, a company newsletter, an internal knowledge base, or a guest blog.

### Do you prefer contracts, freelance, or full-time work?

I prefer full-time, embedded work on a content-forward team. That said, contract and freelance work keep my craft growing, and I have no preference between the two.

### How do we get started?

Send a message through the contact page with a little about the work. We'll set up a call to sort out the details.

## Links

- LinkedIn: https://www.linkedin.com/in/janeyannis/
- GitHub: https://github.com/jjjaney